Shipping Policy

Shipping Policy

*Free shipping on all orders of CAD $75 or more (before taxes & fees). Orders of less than CAD $75 (before taxes & fees) are be subject to a CAD $17 shipping fee.

*Orders to be shipped to Northwest Territories, Yukon or Nunavut or other territories outside of Canada are subject to a surcharge of CAD $200.

Where We Ship

Vesync (US) Corporation ("Vesync") uses a mix of national and regional carriers, which may include FedEx, UPS, DHL, and Canada Post for our deliveries. The carrier and service used for your shipment depends on the product, your shipping address, and the shipping option you select at checkout.

We are not able to ship to addresses outside of Canada, P.O. Boxes, to military installations, or to freight-forwarder addresses. Some remote postal codes (including parts of the territories and certain remote communities) may be subject to additional shipping charges, longer transit times, or, in limited cases, exclusion from our service area; any such charges or restrictions will be shown to you at checkout before you confirm your order.

 

Processing Orders & Shipping

As a result of a high volume of orders, our processing and shipping may be delayed. We are also unable to fulfill any expedited shipping or pickup requests. Thank you for your patience and understanding as we work our hardest to fulfill your order as quickly as possible.

Delivery estimates are provided in good faith and are estimates only, not guarantees. Actual transit times may vary due to carrier performance, weather, customs (for products fulfilled through a Canadian customs-bonded facility), and other factors beyond our control.

Shipping charges (if any) are calculated based on the destination, weight, and dimensions of your order, and are shown to you at checkout before you confirm the order. We may offer free standard shipping above a threshold or as part of a promotion; the applicable threshold (if any) is displayed on the Site.

 

Undeliverable Packages

Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to Vesync as an undeliverable package. In the event that this occurs, please contact us at support@levoit.com to make arrangements for reshipment.

Please double-check your shipping address before submitting your order. We are not responsible for orders that are undeliverable or delayed because of an incorrect or incomplete address provided by you. If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange re-shipment (you may be responsible for the re-shipment cost) or, if you prefer, we will issue a refund of the product price, less any non-refundable shipping costs we have already incurred.

 

Canceled Orders

We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting support@levoit.com. Make sure to include your order number when requesting an order cancellation.

 

Risk of Loss; Title

Risk of loss and damage to your order, and title to the products, transfer to you upon delivery to the shipping address you provided. Until then, Vesync bears the risk of loss or damage to the product during transit.